Is There a Joomla Customer Service Phone Number?

First time clients often ask us (during their first call) the following question: “Is there a Joomla Customer Service Number I can call?” Our answer is always as follows: “Since Joomla is free, then there is no official phone number that you can call to get support”.

Joomla support is usually handled by third party companies, such as itoctopus. The Joomla team is only responsible for fixing bugs and updating the Joomla software, they don’t fix individual websites and they don’t answer questions pertaining to the installation/maintenance of a Joomla instance on a specific website.

How come, you may ask?

Well, 1% of the world’s websites are powered by Joomla, and there are only a dozen or so developers working on the software. Imagine the amount of work that they will have if they start supporting each and every website, not to mention, that this work will be expected for free (because Joomla is free).

So who should you call for support in case your run into problems with your Joomla website?

Well, you can call us! We are trusted by our clients (who range from individuals to financial institutions), we are experts in Joomla, and we are very friendly. Not to mention, of course, that we have a 24/7/365 Joomla hotline in case of an emergency. If you don’t want to work with us (for one reason or the other), then your best option is to find another Joomla company that will help you. Here are the questions that you should ask before dealing with a Joomla support company:

  • How long have you been in business?

    Avoid companies that started yesterday – these companies may vanish into thin air tomorrow.

  • Will you be immediately available if I have another problem with my website?

    A company that takes your business seriously should always be instantly available to serve you.

  • Can I call you at 2 AM in the morning?

    Many websites experience problems during off hours – you should ensure that this company will take care of your website even in non-working hours.

  • Will I have to pay money if you were not able to fix the problem?

    Obviously you shouldn’t pay any money if they didn’t get the work done.

  • What will you do with my website credentials once you have finished the work?

    They should answer immediately that they will destroy them. If they hesitate this means that they usually leave them in their inbox, or worse, printed and thrown on a table somewhere, maybe in the conference room!

  • Can I rely on you?

    If we had a dime every time a client comes to us and tells us that the company/individual he was working with left him on his own, we’d have a fortune. Ensure that you will be dealing with a company that will not leave you on your own in the middle of the road.

Other questions to ask (this time for yourself): Do they look like they are easy to work with? Do they seem to be experts in Joomla? Will they help me achieve my goals?

So, again, there is no Joomla Customer Support Number, but there are many commercial companies that are willing to help you, you just need to make sure you’re dealing with the right people!

8 Responses to “Is There a Joomla Customer Service Phone Number?”
  1. Comment by Glyn Davies — May 1, 2012 @ 5:50 am

    Are you able to help me sort out the following warning that now blocks me from showing some of my menue pages? Until now I have been able to do my own Contents Management, but I cannot fix this one.

    Warning: Parameter 2 to frontpage() expected to be a reference, value given in /home/gallerya/public_html/includes/Cache/Lite/Function.php on line 100

  2. Comment by Kristy — May 7, 2012 @ 12:04 pm

    I am working on accessing the Minnesota Parent Leadership Network page. The group lost its funding and passed their information on to my company (NAMI). We contacted the person that as the Web manager for MPLN but she no longer remembers the log in information…..I need to find contact info for a company called JOOMLA

  3. Comment by Fadi — July 10, 2012 @ 5:27 am

    Hi Kristy,

    I understand I’m very late in my reply – but for all those who have the same problem: If you have your hosting credentials then we can reset your Joomla password. This job usually takes an hour. (please check our fees to estimate how much this will cost you)

  4. Comment by Fadi — July 10, 2012 @ 5:29 am

    Hi Glyn,

    The solution to this problem is by adding & (ampersand) to the second parameter to the function frontpage.

  5. Comment by Joseph — January 29, 2015 @ 12:24 pm

    I have been unable to upload new art to my website from the media manager menu. I was able to do it a week ago but for some reason it goes nowhere after I click browse files. I have tried different terminals, browsers and platforms no luck. Any ideas?

  6. Comment by Fadi — February 5, 2015 @ 9:53 am

    This is either a permission issue or a JavaScript conflict (affecting the Media Manager) on your Joomla website. Please contact us and we can sort it out for you.

  7. Comment by Brian — March 25, 2015 @ 3:48 pm

    I am having trouble embedding a YouTube video into one of my articles? Can you please help?

  8. Comment by Fadi — April 2, 2015 @ 10:33 am

    Hi Brian,

    Make sure that your editor allows JavaScript code in the content.

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