Joomla 3: No Save Button on “Add Contact” Page

One of our very large clients had a weird problem on a newly migrated Joomla website: everything was working properly on the website, except for the fact that they couldn’t add any contact (in the Contacts component) because the “Save” button wasn’t there. In fact, the only button that they could see was the “Cancel” button.

Although this was the first time that we saw this problem, we had a hunch that its root cause had something to do with the assets table. So, we clicked on the Categories tab in the Contact Manager,and then we clicked on the Rebuild button on the top right, with the hope that that would solve the problem. Unsurprisingly, it didn’t. We knew it wasn’t that simple, but we still believed that the problem lied somewhere in the assets table.

So we logged in to phpMyAdmin and checked the #__assets table there, and we immediately realized what the problem was. There wasn’t a single entry referencing any contact category in that table. It seems when the website was migrated, the references to contact categories where not created in the #__assets table.

So, how did we fix the problem?

Fixing the problem was super easy. All we needed to do was to go back to Joomla’s backend, open each and every contact category that the website had, and then save it (saving the contact category [and any Joomla category] creates the right entry in the assets table).

If you have the above problem on your website (in the Contacts extension or in any other extension), then try rebuilding the categories and re-saving them. Most likely this will fix the problem. If it doesn’t, then the problem might be somewhere else, and you might need some Joomla experts (like, ahem, us) to handle it. Just contact us and we’ll address the problem for you in as little time as possible and for a super affordable fee!

One Response to “Joomla 3: No Save Button on “Add Contact” Page”
  1. Comment by Thomas — September 3, 2020 @ 2:30 am

    Thanks! Lifesaver!
    Had the same issue (probably happened during upgrading of joomla version). However we never used the contacts-feature and we were trying it now. Just had to add a contact category and it worked.

Leave a comment